Shipping policy

Shipping Policy LureaGlow

At LureaGlow, we strive to deliver your order safely, securely, and efficiently while ensuring compliance with the Consumer Protection Act 68 of 2008 (South Africa).

1. Delivery Timeframes

We aim to deliver orders within:

  • 2–7 business days for major metropolitan areas
  • 2–9 business days for outlying and regional areas

Please note:

  • Delivery timeframes are estimates only and are not guaranteed
  • Delays may occur due to circumstances beyond our control, including courier delays, public holidays, high order volumes, weather disruptions, or other logistical challenges
  • Business days exclude weekends and South African public holidays

LureaGlow will take reasonable steps to ensure your order is dispatched promptly, but we are not liable for delays outside of our reasonable control.

2. Failed Deliveries

A delivery may be unsuccessful due to:

  • An incorrect or incomplete delivery address
  • The recipient being unavailable at the time of delivery
  • Incorrect or incomplete contact details provided at checkout

If a delivery attempt fails:

  • Our courier will attempt to contact you to reschedule delivery
  • If delivery remains unsuccessful and the parcel is returned to us, the customer may be responsible for additional shipping fees to resend the order

LureaGlow is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer at checkout.

3. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A tracking number

This will allow you to monitor your parcel directly via our authorised courier's tracking system.

It is the customer's responsibility to ensure that the email address provided at checkout is accurate and up to date. All shipping confirmations and tracking information will be sent exclusively to the email address provided.

Nothing in this Shipping Policy limits your rights under the Consumer Protection Act 68 of 2008.

4. Authorised Courier

LureaGlow uses Aramex South Africa as our authorised courier service provider.

Once your parcel is in transit, shipping status and delivery-related inquiries may be directed to Aramex.

Aramex Contact Details:

For clarity:

  • LureaGlow remains responsible for dispatching your goods and handing them over to Aramex
  • Aramex is responsible for delivery and tracking once the parcel is in transit

5. Damaged or Lost Shipments

If your order arrives damaged, incomplete, or appears to be lost in transit:

  • Please contact us within 7 (seven) days of the expected delivery date
  • Provide your order number and clear photographs where applicable

We will investigate the matter with the courier and, where appropriate, arrange for a replacement or refund in accordance with the Consumer Protection Act 68 of 2008.

For any questions regarding shipping, please contact us at: 📧 lureaglow@gmail.com