Privacy policy

Privacy Policy LureaGlow

Last updated: March 10, 2026

LureaGlow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a premium beauty and self-care shopping experience (the "Services"). LureaGlow is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services and as permitted by applicable law, we may collect or process:

Contact Details

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

Financial Information

  • Credit or debit card details
  • Payment card information
  • Transaction details
  • Payment confirmations

Account Information

  • Username and password
  • Security questions
  • Preferences and settings

Transaction Information

  • Products viewed, added to cart, wishlisted or purchased
  • Returns, exchanges or cancellations
  • Order history

Communications

  • Information included when contacting customer support

Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Network connection information

Usage Information

  • Interaction with our website
  • Browsing behaviour
  • Pages visited and time spent

Sources of Personal Information

We may collect personal information:

  • Directly from you (when creating an account, placing an order, contacting us, or otherwise interacting with the Services)
  • Automatically through cookies and similar technologies when you use our website
  • From service providers who assist us in operating the Services
  • From partners or third parties

How We Use Your Personal Information

1. Provide, Tailor and Improve the Services

We use your information to:

  • Process payments and fulfil orders
  • Arrange shipping and handle returns
  • Manage your account
  • Provide customer support
  • Personalise your shopping experience
  • Recommend beauty and self-care products based on your interests

2. Marketing and Advertising

We may send promotional communications by email or display relevant advertisements based on your browsing or purchasing activity. You may opt out at any time via the unsubscribe link in marketing emails.

3. Security and Fraud Prevention

We use personal information to:

  • Verify accounts
  • Detect and prevent fraud
  • Secure transactions
  • Protect our website and customers

You are responsible for keeping your login credentials secure.

4. Communication

We use your information to:

  • Respond to inquiries
  • Provide order updates
  • Maintain our relationship with you

5. Legal Compliance

We may use your information to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Enforce our policies
  • Protect our rights and customers

How We Disclose Personal Information

We may share personal information in the following circumstances:

  • With Shopify, vendors and service providers (payment processors, IT services, analytics providers, fulfilment and shipping partners)
  • With marketing and advertising partners in accordance with their own privacy policies
  • When you request or consent to disclosure (for example, shipping carriers or social media integrations)
  • With affiliates within our corporate group
  • In connection with a business transaction (e.g., merger or acquisition)
  • To comply with legal obligations

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit through our store may be transferred to and processed by Shopify and its service providers, including in countries outside your own. Shopify may also use data across its merchant network to provide enhanced services and advertising features.

To learn more, you can review the Shopify Consumer Privacy Policy at: https://privacy.shopify.com/en

Depending on your location, you may exercise certain rights directly through Shopify's Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those external sites. We encourage you to review their policies before providing personal information.

Children's Data

Our Services are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us at lureaglow@gmail.com.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Maintain your account
  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access – Request access to personal information we hold about you
  • Right to Delete – Request deletion of your personal information
  • Right to Correct – Request correction of inaccurate information
  • Right to Portability – Request a copy of your data in a transferable format
  • Right to Opt Out of Marketing – Unsubscribe from promotional emails at any time

To exercise your rights, contact us at lureaglow@gmail.com. We may need to verify your identity before processing requests. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us at lureaglow@gmail.com. Depending on your location, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised legal mechanisms for international data transfers, such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page and the "Last updated" date will be revised accordingly.

For any questions regarding this policy, please contact us at: 📧 lureaglow@gmail.com